Support

1. Contact us

For any question, problem, or feedback about the Hot Read app:

2. Account help

Most account tasks — updating your display name, checking which sign-in provider you used, and deleting your account — are available from your Account page inside the app. If you can't find something there, or it isn't working as expected, email us.

• Deleting your account — from your Account page, you can delete your account and remove your sign-in identity. If you'd rather we action a deletion or data request manually, email us and we'll take care of it.
• Trouble signing in, a missing team, or anything else account-related — email us with as much detail as you can (what you expected, what happened instead) and we'll dig in.

3. Safety and conduct concerns

To report a youth-safety concern, inappropriate conduct, or anything else urgent, use the same address with "Safety" in the subject line. Reports marked that way are read ahead of general support email.

4. Privacy

For what Hot Read collects and why — including the usage data you can switch off from your Account page — see our Privacy Policy.

5. What to expect

Every email is read and answered as quickly as one person can, usually within a few days. There is no guaranteed response time, and we'd rather say so than promise one we can't keep. If something is time-sensitive, say so in your email and it moves up the list.